SHIPPING FAQ
DOMESTIC FREE SHIPPING TERMS AND CONDITIONS
We are now offering free shipping for all tangible product purchases over $150. The $150 amount is before taxes, discounts, shipping insurance, and classes
If the USPS cannot deliver due to an undeliverable address provided during checkout and the recipient doesn’t pick up the package at their local USPS, or any other circumstances out of White Raven Apothecary’s control and the package is sent back to us, we will not be able to offer free shipping on the second re-ship.
If your package is returned to us and you would rather have a refund instead of a re-ship, we will refund the original purchase, minus the cost of the original shipping.
Lost Orders
- An order is considered lost if tracking never confirms package status as "delivered"
- If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made with the carrier
How many days following the last tracking update should I file my claim?
- You should wait 7 days
Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.
Stolen Orders
- An order is considered stolen if tracking confirms package status as "delivered," but not received
- Wait 5 days from the day your package status was marked delivered before reaching out and filing your claim
Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.
Damaged Orders
- If your item arrives damaged, unusable, or in an unacceptable condition, we ask customers to file a claim immediately
- Please include photo reference of damaged item and packaging received
Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.
SHIPPING POLICY
White Raven Apothecary ships to all 50 states. All items (excluding Holiday boxes, Spiritual kits, and Pre-orders) are processed and shipped within 2-5 business days from the date of receipt. USPS or UPS are our shipping carriers.
It is the sole responsibility of the customer to provide us with a safe shipping address. White Raven Apothecary is not responsible for stolen or lost packages. Postal issues are the sole responsibility of the carrier.
Please contact the USPS or UPS with issues directly. If the USPS or UPS does not cover the entire amount of the lost or stolen package, White Raven Apothecary may in some cases refund the difference after certain conditions have been met.
Customer must submit a copy of the claim with the amount awarded by the carrier and we will review the case before any refunds or replacements are issued.
White Raven Apothecary is NOT responsible for packages that have incomplete, wrong, or insufficient addresses provided to us by our customers.
If the tracking history of the package states that it has been "delivered" it does not qualify for any refunds.
If your order is returned due to incomplete, insufficient, or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your order.
We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return. Customers must file a claim with USPS Claims.
All orders in the U.S are shipped via USPS or UPS. White Raven Apothecary will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send the purchase order to our warehouse and it will be processed to ship out as soon as possible.
PROCESSING TIME
Orders are processed Monday thru Friday, excluding holidays and after payment has been confirmed.
Processing time is 2 - 5 business days depending on the product ordered. Orders received after 5:00 PM PST will be processed on the following business day.
Weekend orders will be processed on the following business day.
All orders received on Friday after 12:00 PM PST will be processed on the next business day.
Processing time for orders placed during Promotions, Sales or Holiday Periods may take up to 5 additional business days.
Our hours of operation in the warehouse and shipping department are Monday - Friday, 10AM - 5PM PST.
USPS has the following changes to their service:
- Some mail classes have extended their expected delivery times:
- Priority Mail two-day service is now 3 days.
- Priority Mail three-day service is now 4 days.
- Priority Mail Open and Distribute is now 2-4 days.
- First-Class Package Service two-day service is now 3 days.
- First-Class Package Service three-day service is now 4 days.
- Priority Mail's two-day and three-day services now include up to $50 USD in free insurance.
- Some USPS post offices are closed. For more information, refer to USPS Business mailers service disruptions.
RETURN POLICY
ALL SALES ARE FINAL. White Raven Apothecary does not accept returns. We do offer exchanges for defective goods, please contact us within 7 days of receipt of your package at Whiteravenapothecaryllc@gmail.com. To complete your exchange, we require a receipt or proof of purchase. Additional non-returnable items: Gift Cards, Tarot Card reading classes, and Books/Tarot Cards.
EXCHANGES
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at: whiteravenapothecaryllc@gmail.com and we will approve exchanges on a case to case basis. To complete your exchange, we require a receipt or proof of purchase. White Raven Apothecary is not responsible for shipping fees on exchanges.
